Terms & Conditions
1. Acceptance
By using our website, submitting a service request, booking a service, approving a quotation or making payment, you agree to these Terms & Conditions.
2. Service Request
Submitting a service request does not automatically guarantee an appointment.
Appointments are subject to:
- Technician availability
- Service area
- Appointment availability
- Service requirements
3. Service Quotation
Where additional repair work or spare parts are required, a quotation may be provided to the customer before additional work is carried out.
The customer may be required to approve the quotation before the additional work begins.
4. Service Charges
Charges may include:
- Service fees
- Labour
- Parts
- Filter replacement
- Repair
- Transportation or other applicable charges where disclosed
The applicable charges will be shown in the relevant quotation or invoice.
5. Payment
Payment may be made through the payment methods made available by the business.
Online payments may be processed through a third-party payment provider.
6. Customer Responsibility
Customers are responsible for providing accurate:
- Name
- Contact information
- Service address
- Machine information
- Service information
Customers should provide reasonable access to the machine/equipment for the technician to perform the requested service.
7. Service Access
If the technician cannot access the equipment at the confirmed appointment time, the appointment may need to be rescheduled.
Additional charges may apply only where such charges have been communicated and are applicable.
8. Parts
Replacement parts are subject to availability.
Where a specific part is unavailable, the customer may be informed and offered an alternative arrangement where appropriate.
9. Customer Approval
Where the CRM provides a quotation approval feature, customer approval may be recorded electronically together with the date and time of approval.
10. Service Record
A service report may be generated after the service is completed.
The report may contain:
- Service date
- Technician
- Machine
- Problem
- Diagnosis
- Action taken
- Parts used
- Payment information
- Customer confirmation
11. Payment Provider
Payments may be processed through CHIP Asia / CHIP IN Sdn. Bhd. or another payment provider selected by the business.
Payment processing is subject to the applicable provider's terms and conditions.
12. Cancellation
Customers may contact us to request cancellation or rescheduling.
Cancellation and refund treatment may depend on whether:
- A technician has been dispatched
- Service has started
- Parts have been supplied or installed
- Payment has been made
- Other charges have been incurred
13. Limitation
We will use reasonable efforts to provide the requested service professionally.
Specific repair outcomes may depend on the condition, age, model and underlying condition of the equipment.
14. Privacy
Use of personal information is governed by our Privacy Policy.
15. Changes
We may update these Terms & Conditions from time to time.
The latest version will be published on this page.
16. Contact
- Business
- Top Gun Kangen Center
- Phone
- +601176000367
- info@waterfiltercare.online
- Address
- 58A, Jalan Keluli AN7/AN, Seksyen 7, 40000 Shah Alam, Selangor, Malaysia
Effective Date: [INSERT EFFECTIVE DATE]