Refund Policy

We aim to provide clear and professional water filter and water purifier servicing to our customers.

Payments made for services, spare parts or other charges are subject to the terms of the applicable invoice, quotation and service agreement.

Service charges may include:

• Inspection or diagnosis fees
• Technician service charges
• Labour charges
• Spare parts
• Filter replacement
• Additional repair work
• Other charges stated in the quotation or invoice

Where applicable, customers will be informed of additional charges before the additional work is carried out.

Customers who wish to request a refund should contact us using the official contact details provided on this website.

The customer should provide:

• Name
• Contact number
• Invoice number
• Payment reference
• Reason for refund request

If a paid service cannot be completed due to circumstances within our responsibility, we may review the payment for an appropriate refund, credit or alternative service arrangement.

The outcome will depend on the circumstances of the case.

If a customer cancels an appointment after payment, any refund will be considered based on:

• Whether the technician has already been dispatched
• Whether service work has started
• Whether parts have already been supplied or installed
• Any applicable charges stated in the quotation or invoice

Refund eligibility for spare parts or products may depend on whether the item has:

• Been installed
• Been used
• Been damaged
• Been specially ordered
• Been supplied incorrectly

Customers should contact us as soon as possible if an item is believed to be defective or incorrectly supplied.

If a customer has approved a quotation and the technician has already performed the approved work or installed parts, the payment may not be refundable simply because the customer later changes their mind.

Any refund request will be reviewed individually.

Approved refunds will be processed using the applicable payment method or payment channel where possible.

Processing time may depend on the payment provider and financial institution.

Where applicable, payment gateway or transaction fees may be treated according to the applicable payment provider rules and the terms agreed with the customer.

Business

Top Gun Kangen Center

Phone

+601176000367

Email

info@waterfiltercare.online

Address

58A, Jalan Keluli AN7/AN, Seksyen 7, 40000 Shah Alam, Selangor, Malaysia

We may update this Refund Policy from time to time.

The latest version will be published on this page.