Shipping Policy
We are primarily a service business. Our main service is technician-based service at the customer's location, not conventional e-commerce shipping.
1. Service Delivery
Our primary service is provided at the customer's selected or registered service address. Services may include:
- Water filter servicing
- Water purifier servicing
- Repair
- Maintenance
- Filter replacement
- Spare parts installation
2. Technician Service
After a service request is submitted, our team may assign a technician based on:
- Service area
- Technician availability
- Service type
- Appointment availability
The technician will attend the customer's location according to the confirmed appointment.
3. Spare Parts
Where spare parts are required, parts may be:
- Carried by the technician
- Installed during the service
- Supplied separately
- Arranged for delivery where applicable
Availability of parts may affect the service completion date.
4. Service Area
Service availability depends on our current operating areas and technician coverage.
Customers may be contacted if the requested service location is outside our available service area.
5. Delivery of Physical Products
If physical products or spare parts are supplied separately, delivery arrangements, delivery charges and estimated delivery times will be communicated to the customer where applicable.
6. Delivery Delays
Service or delivery times may be affected by:
- Technician availability
- Parts availability
- Weather
- Traffic
- Public holidays
- Supplier delays
- Circumstances outside our reasonable control
Where a significant delay occurs, we will make reasonable efforts to inform the customer.
7. Receiving Parts
Customers should inspect physical products or spare parts when received or installed and notify us promptly if there is an apparent issue.
8. Contact
- Business
- Top Gun Kangen Center
- Phone
- +601176000367
- info@waterfiltercare.online
- Address
- 58A, Jalan Keluli AN7/AN, Seksyen 7, 40000 Shah Alam, Selangor, Malaysia
9. Policy Updates
This Shipping Policy may be updated from time to time.
Effective Date: [INSERT EFFECTIVE DATE]