Privacy Policy
1. Introduction
Top Gun Kangen Center respects your privacy and is committed to protecting personal information provided by customers and users of our website and service platform.
This Privacy Policy explains how we collect, use, store and protect personal information.
2. Information We May Collect
Depending on the service requested, we may collect:
- Full name
- Phone number
- Email address
- Service address
- Postcode
- State
- District
- Machine information
- Product/model information
- Serial number
- Service request details
- Photos submitted for service purposes
- Appointment information
- Quotation information
- Invoice information
- Payment reference information
- Service history
- Customer communications
We do not require customers to provide unnecessary personal information.
3. How We Use Information
We may use customer information to:
- Process service requests
- Schedule appointments
- Assign technicians
- Contact customers
- Provide servicing and repairs
- Prepare quotations
- Process payments
- Issue receipts
- Maintain service records
- Provide customer support
- Send service-related notifications
- Improve our service operations
- Prevent fraud and misuse
- Comply with applicable legal requirements
4. Payment Information
Online payments may be processed through third-party payment providers.
We do not intend to store full payment card details such as complete card numbers or CVV information in the WFC CRM.
Payment processing is handled by the applicable payment provider according to its own security and privacy policies.
5. Payment Provider
We may use CHIP Asia / CHIP IN Sdn. Bhd. as a payment service provider.
Customers may be redirected to or interact with the payment provider's secure payment environment when making online payments.
6. Service Technician Access
Information required to perform a service may be made available to the assigned technician. This may include:
- Customer name
- Phone number
- Service address
- Machine information
- Service request
- Appointment information
Technicians should only access information necessary to perform their assigned service.
7. Data Security
We take reasonable measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Access to internal systems is controlled according to user roles and permissions.
8. Data Retention
We may retain customer information for as long as reasonably necessary to:
- Provide services
- Maintain service records
- Handle warranty/service history
- Resolve disputes
- Meet legal and accounting requirements
9. Third-Party Service Providers
We may use trusted third-party service providers for:
- Payment processing
- Hosting
- Authentication
- Notifications
- Cloud infrastructure
- Analytics where applicable
These providers may process information only as required to provide their services.
10. Cookies
Our website may use cookies or similar technologies where necessary for:
- Website functionality
- Authentication
- Security
- Preferences
- Analytics where applicable
Users may manage cookie settings through their browser.
11. Customer Rights
Subject to applicable laws and reasonable verification requirements, customers may contact us regarding:
- Access to personal information
- Correction of inaccurate information
- Questions about how information is used
- Privacy-related concerns
12. Contact
For privacy enquiries:
- Business
- Top Gun Kangen Center
- info@waterfiltercare.online
- Phone
- +601176000367
- Address
- 58A, Jalan Keluli AN7/AN, Seksyen 7, 40000 Shah Alam, Selangor, Malaysia
13. Policy Updates
This Privacy Policy may be updated from time to time.
The latest version will always be published on this page.
Effective Date: [INSERT EFFECTIVE DATE]